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Evidence Guide: TLIH2003A - Prioritise courier/delivery operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIH2003A - Prioritise courier/delivery operations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify work requirements

  1. Work requirements and specific customer requirements interpreted and, where necessary, clarified
  2. Pick-up and delivery points are located
  3. Size, weight and configuration of materials to be couriered are identified
  4. Equipment required to facilitate pick-up and delivery is identified
Work requirements and specific customer requirements interpreted and, where necessary, clarified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pick-up and delivery points are located

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Size, weight and configuration of materials to be couriered are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Equipment required to facilitate pick-up and delivery is identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan and prepare for work

  1. Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities
  2. Planned steps and outcomes are checked to ensure conformity with instructions and work requirements
  3. Work sequence is identified and, where necessary, relayed to base
  4. Required resources are selected
Work is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Planned steps and outcomes are checked to ensure conformity with instructions and work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work sequence is identified and, where necessary, relayed to base

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required resources are selected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake work operations

  1. Work operations are undertaken in accordance with plan and quality requirements and within operating capacity of the equipment and operator
  2. Difficulties/uncertainties occurring during operations are identified and alternative strategies determined
  3. Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures
Work operations are undertaken in accordance with plan and quality requirements and within operating capacity of the equipment and operator

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficulties/uncertainties occurring during operations are identified and alternative strategies determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Pick-up and delivery of materials is undertaken in accordance with workplace quality procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust to changing work priorities

  1. Work plan or route is adjusted/modified to meet changing priorities and circumstances
  2. Changes to work plan are relayed to base
Work plan or route is adjusted/modified to meet changing priorities and circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes to work plan are relayed to base

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete work operations

  1. Work operations are reviewed to ensure outcomes have met customer requirements and quality outcomes
  2. Workplace documentation is completed
  3. Operational capacity of equipment is checked and returned to storage area (where applicable)
  4. Security of goods is maintained in accordance with enterprise procedures
Work operations are reviewed to ensure outcomes have met customer requirements and quality outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace documentation is completed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operational capacity of equipment is checked and returned to storage area (where applicable)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Security of goods is maintained in accordance with enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory mass and loading regulations

National Load Restraint Guide

OH&S procedures and guidelines relevant to courier and cargo delivery operations

Risks in courier and delivery operations and related precautions to control the risk

Workplace procedures and policies for the coordination and prioritisation of courier/delivery operations

Typical problems that may arise when prioritising courier and cargo delivery operations and appropriate action that should be taken

Security policies and procedures

Housekeeping standards and procedures required in the workplace

Requirements of cargo delivery and courier work systems and operations and relevant equipment

Methods and strategies for the prioritisation of courier and cargo delivery operations

Required skills:

Communicate effectively with others when prioritising courier and cargo delivery operations

Read and interpret instructions, procedures, information and labels relevant to courier and cargo delivery operations

Interpret and follow operational instructions and prioritise work

Complete documentation related to prioritising courier and cargo delivery operations

Operate electronic communication equipment to required protocol

Estimate the size, shape and special delivery requirements of mail articles

Work collaboratively with others when prioritising courier and cargo delivery operations

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when prioritising courier and cargo delivery operations in accordance with workplace procedures

Implement contingency plans for unexpected developments and security situations that may be identified when prioritising courier and cargo delivery operations

Apply precautions and required action to minimise, control or eliminate hazards that may be identified when prioritising courier and cargo delivery operations

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Apply an understanding of fatigue management policies and regulations when prioritising courier and cargo delivery operations

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and correctly use equipment required when coordinating courier and cargo delivery operations

Select and use required personal protective equipment conforming to industry and OH&S standards

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Customers may be:

internal or external

Operations may be:

undertaken on- or off-base site

Equipment required to facilitate pick-up and delivery may include:

trolleys

lifting devices

rollers

tarpaulins

packing materials

ropes

securing devices

Difficulties/uncertainties may include:

road and traffic conditions

changing weather conditions

time of travel

load requirements

changes in delivery and pick-up instructions

Hazards may include:

vehicular traffic and pedestrians

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV

noise

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Consultative processes may involve:

clients

other employees and supervisors

management

union representatives

industrial relations, Occupational Health and Safety specialists

other professional or technical staff

Communication in the work area may include:

fixed phone

mobile phone

fax

email

internet

radio

oral, aural or signed communications

Personal protective equipment may include:

gloves

safety headwear and footwear

sunglasses and UV protection

two-way radios

high visibility clothing

Information/documents may include:

operations manuals

induction documentation

competency standards and training materials

manufacturers specifications for relevant equipment

Dangerous Goods Code, Explosives Code, HAZCHEM codes and other regulations pertaining to the delivery of mail/courier items

workplace procedures and policies for the prioritisation of courier/delivery operations

supplier and/or client instructions

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

state/territory roads and traffic authority road rule and licence requirements

Australian Dangerous Goods Code, Explosives Code, HAZCHEM codes, and other relevant regulations pertaining to the delivery of mail

relevant state/territory environmental protection legislation

relevant state/territory OH&S legislation